Privacy and cookie policy

Date of Last Revision: 9th December 2024

The Overnight Insights Group Ltd ("we," "us," or "our") owns, manages, and operates scribeless.co ("Website"). We are committed to protecting and respecting your privacy.

This Privacy Policy ("Policy") explains how we collect, use, disclose, and safeguard your personal data when you visit our Website or use our services. Please read this Policy carefully. By accessing or using our Website, you agree to this Policy. If you do not agree, please do not use our Website.

1. Definitions

  • Personal Data: Any information relating to an identified or identifiable natural person.
  • Data Controller: The organization that determines the purposes and means of processing personal data.
  • Data Processor: The organization that processes personal data on behalf of the Data Controller.
  • UK GDPR: United Kingdom General Data Protection Regulation.
  • Cookies: Small files stored on your device that track, save, and store information about your interactions and usage of the Website.

2. Data Controller Contact Information

The Overnight Insights Group Ltd

  • Address: 17-18 Berkeley Square, Bristol, United Kingdom, BS8 1HB
  • Email: data.officer@scribeless.co

3. Data We Collect

3.1 Information You Provide to Us

  • Personal Information: Name, email address, postal address, phone number, company name, and any other information you provide when:some text
    • Filling out forms on our Website.
    • Registering for an account.
    • Subscribing to our services.
    • Corresponding with us by phone, email, or otherwise.

3.2 Information We Collect Automatically

  • Usage Data: IP address, browser type, operating system, pages viewed, time spent on pages, links clicked, and other diagnostic data.
  • Cookies and Similar Technologies: We use cookies to enhance your experience. For detailed information, see our Cookie Policy.

3.3 Information from Third Parties

  • Analytics Providers: We may receive anonymized data from third-party analytics services like Google Analytics.
  • Publicly Available Sources: Information from social media platforms if you interact with us through those channels.

4. How We Use Your Data

We use your Personal Data for the following purposes:

4.1 Providing and Improving Our Services

  • To deliver our services and products.
  • To process transactions and billing.
  • To personalize your experience on our Website.

4.2 Communication

  • To send administrative information such as updates, security alerts, and support messages.
  • To respond to your inquiries and provide customer support.

4.3 Marketing and Advertising

  • To send promotional emails about our services, offers, and events that may interest you.
  • You can opt-out of marketing communications at any time.

4.4 Legal Obligations

  • To comply with legal and regulatory requirements.
  • To enforce our terms and conditions.

5. Legal Basis for Processing Personal Data

We process your Personal Data based on the following legal grounds:

  • Consent: When you have given clear consent for us to process your Personal Data for a specific purpose.
  • Contractual Necessity: Processing is necessary for the performance of a contract with you.
  • Legal Obligation: Processing is necessary to comply with the law.
  • Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your rights don't override those interests.

6. Disclosure of Your Data

We may share your Personal Data with:

6.1 Service Providers

  • Third-party vendors who provide services such as payment processing, data analysis, email delivery, hosting services, and customer service.

6.2 Legal Requirements

  • If required to do so by law or in response to valid requests by public authorities.

6.3 Business Transfers

  • In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

7. International Data Transfers

Your information, including Personal Data, may be transferred to and maintained on servers located outside of your jurisdiction. If you are located in the UK or the European Economic Area (EEA), we will ensure appropriate safeguards are in place to protect your data, such as:

  • Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO).
  • Adequacy Decisions where the destination country is deemed to provide an adequate level of data protection.

8. Data Security

We implement appropriate technical and organizational measures to protect your Personal Data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include:

  • Secure server environments.
  • Encryption of data during transmission (SSL/TLS).
  • Access controls to Personal Data.

9. Data Retention

We retain your Personal Data only for as long as necessary to fulfill the purposes for which we collected it, including:

  • Legal and regulatory requirements.
  • Accounting and reporting obligations.
  • Resolving disputes and enforcing our agreements.

10. Your Rights

Under the UK GDPR, you have the following rights regarding your Personal Data:

10.1 Right to Access

  • Request a copy of the Personal Data we hold about you.

10.2 Right to Rectification

  • Request correction of inaccurate or incomplete data.

10.3 Right to Erasure

  • Request deletion of your Personal Data when there is no compelling reason for its continued processing.

10.4 Right to Restrict Processing

  • Request a restriction on the processing of your Personal Data under certain circumstances.

10.5 Right to Data Portability

  • Receive your Personal Data in a structured, commonly used, and machine-readable format.

10.6 Right to Object

  • Object to the processing of your Personal Data based on legitimate interests or for direct marketing purposes.

10.7 Right to Withdraw Consent

  • Withdraw consent at any time where we are relying on consent to process your Personal Data.

To exercise your rights, please contact us at data.officer@scribeless.co.

11. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and use Personal Data about you. For more information about the types of cookies we use, why, and how you can control cookies, please see our Cookie Policy.

12. Marketing Communications

With your consent, we may send you marketing communications. You can opt-out by:

  • Clicking the "unsubscribe" link in emails.
  • Contacting us at data.officer@scribeless.co.

13. Third-Party Links

Our Website may contain links to third-party websites. We have no control over and are not responsible for the content, privacy policies, or practices of any third-party sites or services.

14. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect Personal Data from children. If you believe we have collected data from a child, please contact us to address the issue.

15. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page.
  • Updating the "Last Updated" date at the top of this Policy.

We recommend reviewing this Policy periodically for any changes.

16. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

Data Protection Officer

  • Email: data.officer@scribeless.co
  • Address: 17-18 Berkeley Square, Bristol, United Kingdom, BS8 1HB

17. Complaints

If you are not satisfied with our response to any privacy-related concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

18. Cookie Policy

18.1 What Are Cookies?

Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie.

18.2 How We Use Cookies

We use cookies to:

  • Essential Cookies: Enable core functionality such as security, verification of identity, and network management.
  • Analytical/Performance Cookies: Understand how users interact with our Website, discover errors, and provide a better overall analytics.
  • Functionality Cookies: Personalize content and remember your preferences.
  • Targeting/Advertising Cookies: Deliver relevant advertisements to you.

18.3 Managing Cookies

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our Website.

19. Security Measures

We are committed to ensuring that your information is secure. We have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the Personal Data we collect.

20. Data Transfers Outside the UK

When transferring Personal Data outside the UK, we ensure that at least one of the following safeguards is implemented:

  • Adequacy Decision: The destination country has been deemed to provide an adequate level of data protection.
  • Standard Contractual Clauses: We use specific contracts approved by the ICO.
  • Explicit Consent: You have given explicit consent after being informed of the risks.

21. Third-Party Service Providers

We may employ third-party companies and individuals to facilitate our services ("Service Providers"), provide services on our behalf, or assist us in analyzing how our services are used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

22. Changes in Business Ownership and Control

We may, from time to time, expand or reduce our business, and this may involve the sale and/or transfer of control of all or part of The Overnight Insights Group Ltd. Personal Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part.

23. Data Protection Officer

If you have any questions about this Privacy Policy or how we handle your Personal Data, please contact our Data Protection Officer at data.officer@scribeless.co.